As of today, when you call Independent Reporters, you will be greeted by our automated phone attendant and given three options on what you would like to do. This will make it easier for you to directed right to the person that coordinates the services that you wish to schedule. With having offices in both Calgary and Edmonton, some things were a bit redundant and we needed to streamline things for our clients. For example, our Edmonton office coordinates all reporter scheduling while the Calgary office coordinates all matters technical. Introducing the new phone system will route our clients right to the person that you need to speak with and provide more immediate service for your requests.
Pressing 1 will likely be the main option you will use. This will take you directly to our staff who will schedule your upcoming court reporting and video conferencing service requests. This is also the same team that can assist you with any transcript questions.
Pressing 3will take you to the person best able to help you with any technical support areas for video conferencing and legal video services.
While out of order here in the list, pressing 2takes you to the staff members that handle and coordinate CART and captioning services for clients. For our legal clients, this is best used when you have a hard-of-hearing person that needs realtime accessibility in a proceeding.
After updating our web site this past fall, we had some occasional issues with the online booking form not working correctly. We have done a major overhaul to what we had and, we are happy to say, that the online booking for is now fixed, updated, and easier to use than before.
Now when you schedule court reporters in either Calgary or Edmonton, the form is quicker for you to use. We’ve also added a much simpler way to pick dates from an online calendar which now includes a start and end date for the booking.
After you have entered the information, a detailed confirmation is now sent to you after you click on the Submit button. Previously you just received a message that the scheduling information was sent. As usual, our office will also send an official confirmation so that you know it has been inputted and you will have a court reporter for the day(s) you requested.
One last thing we want to make sure you know about, for every online booking that you schedule through IR, we provide a $1.00 donation to the Humane Society in the city that you schedule services. In 2015 our clients scheduled 396 online bookings through the IR web site, so we rounded-up and provided the Humane Societies with $400. The more you schedule online, the more we will send next year!
Our online booking form for scheduling court reporting services in Calgary and Edmonton was having some issues this past little while. Well, that is now all fixed, we are happy to say!
And, while we fixed that error, we also updated a few things on the scheduling form. You now have more options to choose from when scheduling specific services, which include court reporting, court reporting with realtime, court reporting and legal video services, court reporting, legal video & video conferencing or just video conference services. We think this will make it a bit cleaner and easier to work with for you.
As always, when you do schedule services with IR, you will get a confirmation email back from us, then a confirmation PDF file that outlines all the details you provided when you booked a court reporter.
Remember, if you do need a court reporter within the next 24 hours, we always recommend that you call us. This way, just in case something just doesn’t work correctly, we will make sure that you have services scheduled as you need.