With a strong knowledge of computers and technology, Duane originally focused on the technical side of the company, helping to bring IR to the forefront of services to the legal community in Calgary and Edmonton.
Duane sought to create a vision for IR to be the leader in realtime technology offerings to the legal community. That first began with working with a software company in the United States and helping them to further develop their beta platform and bring that into the mainstream. IR was the first court reporting company in western Canada to deliver realtime services to the Public Utilities Board of Alberta, now the Alberta Utilities Commission, in 1992.
A few years later Duane continued to focus on realtime and setup the first remote realtime access for counsel in a live hearing. This allowed lawyers, expert witnesses and their staff to have live feeds anywhere they were located in North America through dial-up modems. As technology expanded, he continued to integrate network feeds to counsel in hearing rooms and eventually, through the we now access daily, the Internet.
Always looking for leading technologies to offer clients in Alberta, Duane saw the benefit for lawyers to reduce travel and conduct discovery and depositions remotely with video conferencing. Further adding to that he looked at how realtime technologies, with video, could also further enhance normal text streaming and worked with software companies to include video into realtime text streams, giving lawyers the benefit of hearing and seeing a witness on a large screen or their computer no matter where they may be. Today IR hosts many different events for clients in a variety of offerings with video and live text.
From 1998 to 2018 Duane served on the Board of Directors for the National Network of Reporting Companies. His duties included being the Chair for a variety of committees including Membership, Marketing and Technology over those years. He also held office as President for three years. During his tenure with NNRC, he was the key person to focus on raising the awareness of NNRC on the web and making NNRC a strong force for national court reporting services in the USA, Canada and Europe. The web site he initially created evolved three makeovers helping to make NNRC the known as the marquis provider of court reporting and legal services in North America.
With a love for realtime technology, Duane has made IR one of the leading providers of Remote CART Services in Canada. He looked for ways to provide services for hard of hearing students in classrooms using the same technology used in legal services, but for educational clients. Starting first with getting audio from a classroom over a phone line, he looked at other ways of streaming that voice that was more reliable. Again, as the Internet grew in the late 90’s and early 2000, he saw that as the missing piece and worked with a few clients over the next few years to incorporate streaming the teaching voice from the classroom to a remote writer and then the live realtime text for the student to read, in realtime, on their laptop in the classroom. Today IR provides Remote CART Services to schools in Canada from coast-to-coast and also works with universities in the United States as well.
Duane also sits as a member on the NAIT Advisory Board for the Captioning and Court Reporting program.
On a personal level, Duane was a coach and assistant coach in Calgary for the Trails West Hockey Association for many years. He also enjoys playing hockey in recreational leagues and meeting friends for bi-annual trips in Europe to cheer on Team Canada at the IIHF games. Aside from a love of hockey, you may also find him hiking in the mountains or exploring vineyards in the Okanagan.